SilverGift_FAQ_page_body.html

From: Snapshot-Content-Location: https://d2z0o16i8xm8ak.cloudfront.net/9ae57397-1c43-4080-ab1d-5802bd0b557d/838f6e18-5ca5-46c0-9096-d7d116cbb7e1/SilverGift_FAQ_page_body.html?response-content-disposition=attachment%3B+filename%3D%22SilverGift_FAQ_page_body.html%22%3B+filename%2A%3DUTF-8%27%27SilverGift_FAQ_page_body.html&Policy=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__&Signature=LBv75cseZKo7C3MLrGapi2QS5KPw6G2cXTbAJ1T2Rl3DbSp9CkYQ-BhJcjq1LdNj48xAU90DpRaNtzEOk5yY0-2gL9miK7aea1Md44FPmD198WPW8W2nNWeQqkuFSfPAruWp4OgUryslh2Yo6MNF1MB8JBznXkG30XXOfPxqZ1vmjwj7J7J7ySd3USbLMSfqI6uzDxCO2Vd300lOARY7I55Gq4E7m78wuEu1EmpAZgZzAFsxMN8iY5k8SZai5oGcOkFz96h8pPmHbpN54uzukNoU4iI-zgGBN5SAqt3hnmWNquuJ5~1B8qD~-97IzbvntyY6QCpbQMJO~j6bKLiV3g__&Key-Pair-Id=K1BF7XGXAIMYNX Subject: Date: Sun, 04 Oct 2026 05:08:07 GMT MIME-Version: 1.0 Content-Type: multipart/related; type="text/html"; boundary="----MultipartBoundary--vudFrjBUuyqgfX9mRJ9cpBJb4dGtjq631PdZGaZ4y8----" ------MultipartBoundary--vudFrjBUuyqgfX9mRJ9cpBJb4dGtjq631PdZGaZ4y8---- Content-Type: text/html Content-ID: Content-Transfer-Encoding: binary Content-Location: https://d2z0o16i8xm8ak.cloudfront.net/9ae57397-1c43-4080-ab1d-5802bd0b557d/838f6e18-5ca5-46c0-9096-d7d116cbb7e1/SilverGift_FAQ_page_body.html?response-content-disposition=attachment%3B+filename%3D%22SilverGift_FAQ_page_body.html%22%3B+filename%2A%3DUTF-8%27%27SilverGift_FAQ_page_body.html&Policy=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__&Signature=LBv75cseZKo7C3MLrGapi2QS5KPw6G2cXTbAJ1T2Rl3DbSp9CkYQ-BhJcjq1LdNj48xAU90DpRaNtzEOk5yY0-2gL9miK7aea1Md44FPmD198WPW8W2nNWeQqkuFSfPAruWp4OgUryslh2Yo6MNF1MB8JBznXkG30XXOfPxqZ1vmjwj7J7J7ySd3USbLMSfqI6uzDxCO2Vd300lOARY7I55Gq4E7m78wuEu1EmpAZgZzAFsxMN8iY5k8SZai5oGcOkFz96h8pPmHbpN54uzukNoU4iI-zgGBN5SAqt3hnmWNquuJ5~1B8qD~-97IzbvntyY6QCpbQMJO~j6bKLiV3g__&Key-Pair-Id=K1BF7XGXAIMYNX

Find answers to common questions about our 925 sterling silver jewellery, 999 pure silver coins, pooja items and silver gifts: purity and hallmarking, buy-back, returns, shipping across India and gifting for every occasion.

Purity & Hallmark

Is your silver jewellery real 925 silver?

Yes. All our jewellery is made in 925 sterling silver (92.5% pure silver). Our silver coins and many pooja items are made in 999 fine silver. The purity is mentioned on every product page.

Is your silver hallmarked?

Yes. Our jewellery is 925 hallmarked and our silver coins are 999 hallmarked. If you need hallmark or HUID details for a specific item before buying, WhatsApp us at +91 96002 09600. Read more in our guide: BIS hallmark vs non-hallmarked silver.

What is the difference between 925 and 999 silver?

999 silver is 99.9% pure. It is soft, so it is used for coins, bars, idols and pooja items. 925 sterling silver is 92.5% silver mixed with a small amount of other metal for strength, which makes it ideal for daily-wear jewellery like chains, rings, anklets and bracelets.

How can I check if silver is genuine?

Look for the hallmark stamp (925 or 999) and buy from a seller who states the purity in writing. Genuine silver is not magnetic and slowly darkens with air exposure. Every SilverGift product lists its purity, and our buy-back guarantee is based on the real silver value.

Is 925 silver safe for sensitive skin and for babies?

Yes. 925 sterling silver is hypoallergenic for most people and comfortable for daily wear, which is why it is a traditional choice for baby kadas, anklets and kids' earrings.

Care & Maintenance

Will my silver jewellery turn black?

All real silver can darken over time when exposed to air, sweat, perfume or moisture. This is natural and a sign of genuine silver, and it can be easily cleaned.

How do I clean and store my silver?

Wipe your silver with a soft dry cloth after use, keep it in an airtight pouch or box, and keep it away from perfume, water and chemicals. For a deeper clean, see how to clean pure silver jewellery and pooja items at home and our jewellery care tips.

Can I wear silver jewellery every day?

Yes. 925 sterling silver is strong enough for daily wear. Remove it before bathing, swimming or applying perfume and lotion to keep the shine longer.

Buy-Back & Returns

Do you offer a buy-back guarantee?

Yes. We offer a lifetime buy-back on silver jewellery purchased from silvergift.in. Share your original receipt or proof of purchase, send the item to our registered office, and we will pay you based on the prevailing silver rate on the day of buy-back. See our Buy-Back Policy.

What is your return policy?

You can request a return within 7 days of delivery for unused, unworn items in their original packaging, with proof of purchase. Contact us on WhatsApp or by email and we will respond within 24–48 hours. Refunds or replacements are processed within 10–15 working days. See our Return Policy.

What should I do if my package arrives damaged?

If the package looks damaged or tampered with, please do not accept it from the courier. Contact us immediately on WhatsApp at +91 96002 09600 and we will help you.

Shipping & Delivery

Do you deliver outside Chennai?

Yes. We deliver across India. All orders are processed from Chennai and shipped through trusted couriers such as DTDC, BlueDart, Delhivery and Dotzot.

How long does delivery take?

Most orders are delivered within 3–5 business days. Customised orders take 7–10 business days. Sundays and public holidays are not counted as business days.

Is shipping free?

Shipping is free on prepaid orders of ₹999 and above. Prepaid orders below ₹999 have a nominal shipping charge of ₹79. All prices include GST. See our Shipping Policy.

How can I track my order?

Once your order is dispatched, you will receive a tracking update by email and WhatsApp within 24 hours.

Can you combine two separate orders to save shipping?

Unfortunately no. Once orders are placed, they cannot be combined for compliance reasons, and shipping applies to each order.

Gifting & Occasions

Do you provide gift packaging?

Yes. Every order is packed in gift-ready packaging, so you can gift it straight away.

What are the best silver gifts for a baby naming ceremony or first birthday?

Popular choices are pure silver baby kadas, evil-eye nazariya kadas, silver katori and spoon sets, and small silver coins. Browse our Baby Collection or read best silver gifts for a baby naming ceremony.

What silver gift is good for a housewarming (gruhapravesam)?

Silver Kamadhenu cow idols, Lakshmi or Kamatchi Amman vilakku, Vinayagar idols and silver coins are auspicious and popular housewarming gifts. See our housewarming silver gift guide.

Do you have silver return gifts for weddings and functions?

Yes. Silver coins, small idols, Kamadhenu figures and pooja items make meaningful return gifts for weddings, seemantham, housewarmings and festivals. Explore Return Gifts and Wedding Gifts, or read our return gift ideas.

Do you take bulk or corporate gifting orders?

For bulk return gifts or corporate Diwali gifting, WhatsApp us at +91 96002 09600 with your quantity, budget and delivery date, and we will share the best options.

Do you have silver gifts under ₹1,000, ₹2,000 and ₹5,000?

Yes. Shop our ready budget collections: Under ₹999, Under ₹2,000 and Under ₹5,000.

Pooja & Spiritual Items

Do you sell silver pooja items and idols?

Yes. We offer silver Vinayagar idols, Kamadhenu cow idols, Murugan Vel, Lakshmi and Kamatchi Amman vilakku, agarbathi stands, Tulasi madam and more, in 925 and 999 silver. Browse our Pooja Collection.

Which silver coins are best for Diwali and Dhanteras?

999 pure silver coins are the traditional choice. Our hallmarked Om coins are available in 2g, 5g, 10g and 20g. See Silver Coins & Bars and our Dhanteras silver coin buying guide.

Is your karungali mala original?

Yes. Our karungali malai is made from genuine ebony wood and is available in 108-bead (6mm) and polished 8mm versions, along with karungali bracelets and silver-accented designs. Shop Karungali.

What is the significance of a silver Murugan Vel at home?

The Vel represents Lord Murugan's divine power, protection and wisdom, and is commonly kept in the home mandir. Read more: spiritual significance of the silver Murugan Vel.

Orders, Sizing & Custom Work

Are your rings, toe rings and bracelets adjustable?

Many of our rings, toe rings, baby kadas and bracelets are adjustable. Look for "Adjustable" in the product name, or WhatsApp us for help with sizing.

Do you make customised silver gifts?

Yes. Customised orders are delivered within 7–10 business days. WhatsApp us your requirement at +91 96002 09600 for details.

Why do silver prices change?

Silver prices move with the daily market rate of silver, so product prices may be updated from time to time. The price shown at checkout is final for your order.

About SilverGift

Where is SilverGift located?

SilverGift is based in Chennai, Tamil Nadu, and delivers across India. For store visits or pickups, please WhatsApp us at +91 96002 09600.

How long has SilverGift been in business?

For over 20 years, SilverGift has helped families celebrate birthdays, weddings, festivals and milestones with quality silver jewellery and gifts. Read our story.

How can I contact SilverGift?

Call or WhatsApp +91 96002 09600 or email info@silvergift.in. We are available every day from 10 am to 8 pm.

Still have a question?
Our team is happy to help every day from 10 am to 8 pm.

WhatsApp +91 96002 09600  |  info@silvergift.in

------MultipartBoundary--vudFrjBUuyqgfX9mRJ9cpBJb4dGtjq631PdZGaZ4y8---- Content-Type: text/css Content-Transfer-Encoding: binary Content-Location: cid:css-57dc0c91-0a53-420b-9b15-1ec89404f360@mhtml.blink @charset "windows-1252"; .sg-faq { max-width: 860px; margin: 0px auto; font-size: 16px; line-height: 1.6; } .sg-faq h2 { margin: 32px 0px 12px; font-size: 22px; } .sg-faq details { border: 1px solid rgb(227, 227, 227); border-radius: 8px; margin: 0px 0px 10px; background: rgb(255, 255, 255); } .sg-faq summary { cursor: pointer; padding: 14px 44px 14px 16px; font-weight: 600; list-style: none; position: relative; } .sg-faq summary::-webkit-details-marker { display: none; } .sg-faq summary::after { content: "+"; position: absolute; right: 16px; top: 12px; font-size: 20px; } .sg-faq details[open] summary::after { content: "\2212 "; } .sg-faq .sg-a { padding: 0px 16px 14px; } .sg-faq .sg-toc a { display: inline-block; margin: 0px 10px 8px 0px; padding: 6px 12px; border: 1px solid rgb(204, 204, 204); border-radius: 20px; text-decoration: none; font-size: 14px; } .sg-faq .sg-cta { margin-top: 32px; padding: 20px; border-radius: 8px; background: rgb(246, 246, 246); text-align: center; } ------MultipartBoundary--vudFrjBUuyqgfX9mRJ9cpBJb4dGtjq631PdZGaZ4y8------